Customer Grievance Redressal Mechanism

STEP 1: For any queries or service or complaints or requests

Phone: 080-95000789

Email: customercare@whizdmfinance.com

For complaints, please contact us between 10 AM and 6 PM on any working day of the Company.

STEP 2: Escalation of Complaints – First Level

If you are not satisfied with the response from the Customer Care team, you may contact the Grievance Redressal Officer. The Grievance Redressal Officer will address your concerns at the earliest.

• Name: Gagan Nanda
• Designation: Grievance Redressal Officer
• Email: GR@whizdmfinance.com
• Phone: 080-95000789
• Timings: 9:00 AM to 6:00 PM (Monday to Friday, excluding public holidays)
• Address: Whizdm Finance Private Limited, Survey No. 17, 1A, The Address Building, Outer Rd, Kadubeesanahalli, Bellandur, Bengaluru, Karnataka 560087

STEP 3: Escalation of Complaints – Second Level

If you are not satisfied with the response from the Grievance Officer and wish to escalate the issue further, please contact the Principal Nodal Officer via email:

• Name: Saurav Goyal
• Designation: Principal Nodal Officer
• Email: pno@whizdmfinance.com
• Timings: 9:00 AM to 6:00 PM (Monday to Friday, excluding public holidays)
• Address: Whizdm Finance Private Limited, Survey No. 17, 1A, The Address Building, Outer Rd, Kadubeesanahalli, Bellandur, Bengaluru, Karnataka 560087

STEP 4: Escalation to RBI

If your complaint is not resolved within one month, or if you are dissatisfied with the response provided, you can escalate the matter to the Ombudsman appointed by the Reserve Bank of India under the Reserve Bank – Integrated Ombudsman Scheme, 2021.

• By Post: Centralized Receipt and Processing Centre Reserve Bank of India, 4th Floor, Sector 17, Chandigarh - 160017

• Online: https://cms.rbi.org.in

Further details on the Ombudsman Scheme and the contact information of the Ombudsman can be found here.

To view the Customer Grievance Redressal Policy Click here

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Grievance Details of Lending Service Providers of the Company Whizdm Innovations Private Limited

• Name: Mr. Venkatraman Narayan
• Email: grievance@moneyview.in
• Phone: 080 6939 0476
• Timings: 9:00 AM to 6:00 PM (Monday to Friday, excluding public holidays)
• Address: No. 17, 3rd Floor, Survey 1A, Dr. Puneeth Rajkumar Rd, Kadubeesanahalli, Bellandur, Bengaluru, Karnataka 560087

Zeo Fin Technology Private Limited

• Name: Mr. Rajat Solanki 
• Email: support@jiffy.co
• Phone: 820079068
• Timings: 9:00 AM to 6:00 PM (Monday to Friday, excluding public holidays)

Click Here for Customer Grievance Redressal Policy in Regional Languages