Customer Complaints Escalation Matrix
Customer Care
For any queries or service or complaints or requests, you can contact our Customer Support team. For complaints, please contact us between 10 AM and 6 PM on any working day of the Company.
For bureau-related complaints, please click here.
Escalation of Complaints to Grievance Redressal Officer
Gagan Nanda
Designation: Grievance Redressal Officer
If you are not satisfied with the response or have not received a satisfactory response from the Customer Care team within 7 working days, you may contact the Grievance Redressal Officer. The Grievance Redressal Officer will address your concerns at the earliest.
10:00 AM to 6:00 PM (Monday to Friday, excluding public holidays)
Whizdm Finance Private Limited, 17/1, 3rd Floor, The Address Building, Outer Ring Road, Marathahalli, Kadubeesanahalli, Bangalore – 560103
Escalation of Complaints to Principal Nodal Officer
Venkatraman Narayan
Designation: Principal Nodal Officer
If you are not satisfied with the response from the Grievance Officer or your escalations are unaddressed for over 15 days and wish to escalate the issue further, please contact the Principal Nodal Officer via email:
10:00 AM to 6:00 PM (Monday to Friday, excluding public holidays).
Whizdm Finance Private Limited, 17/1, 3rd Floor, The Address Building, Outer Ring Road, Marathahalli, Kadubeesanahalli, Bangalore – 560103
Escalation of Complaints to RBI
If your complaint is not resolved within one month, or if you are dissatisfied with the response provided, you can escalate the matter to the Ombudsman appointed by the Reserve Bank of India under the Reserve Bank – Integrated Ombudsman Scheme, 2021.
Centralized Receipt and Processing Centre, Reserve Bank of India, 4th Floor, Sector 17, Chandigarh - 160017